Luxural

Delivery Checklist

To help ensure that your product is delivered successfully please check the following information and advice:

• Please provide us with the phone number where you will be contactable on the delivery day. A mobile phone number plus an alternative number is best
• Check the dimensions of the product you plan to purchase to ensure that it fits in the space/unit where you plan to put it
• Make sure you advise us in advance of anything that may affect your delivery such as restricted parking, difficult access, stairs etc
• That there is clear access for the delivery vehicle
• That you check your new product is the correct model and colour
• That you check your new product for any damage & that all accessories are included within 24 hours
• Any discrepancies should be noted on the delivery paperwork
• Please ensure that you read the manufacturers installation and instruction book before you use your new product

Pricing

All prices on our website are exclusive of delivery charges. The delivery charge will be calculated and confirmed at the checkout. Delivery prices quoted depend on the value of the items and the delivery location. Items may be sent out from multiple locations and therefore may arrive separately, but you will not incur additional delivery charges as a result.

Locations

We can deliver to most UK Mainland addresses. Other regions have additional delivery charges and may have a longer delivery time. We currently do not ship outside the UK, or to the Channel Isles.

Upgrades

Normal deliveries are made from 8.00am to 6.00pm Monday to Friday. Morning and Saturday deliveries are available on certain items and destinations for an additional charge. Unfortunately couriers do not call you in advance, and cannot give delivery times on an all day service.

Delivery Times

Items are normally delivered within 2-3 working days from clearance of payment. Larger and bulker items are normally delivered within 5-10 working days. We will endeavour to deliver goods within the times stated. On occasions goods are subject to availability and a delivery delay is sometimes outside our control. If we or our suppliers are temporarily out of stock, we will notify you of this and will advise you of delivery times. If the new delivery time is not to your satisfaction, you will have the right to cancel your order and we will refund any money paid by you.

Upon Delivery

Deliveries are often made by a single delivery driver only. Please make arrangements to assist the delivering driver to safely off-load the goods when receiving delivery. We recommend that only able body persons assist the delivery driver. Deliveries to flats/apartments will often only be made to ground floor only. Therefore please make the necessary arrangements for getting your item into your property.

Damage/Lost Delivery

In the unlikely event that your product appears lost or is damaged in transit, or if there are any shortages, these must be reported to us with 24 hours from delivery via telephone on 0844-555 2030. All items are sent with delivery insurance and we can assist, subject to our terms and conditions.

Failed Delivery

If a delivery attempt has failed, as you have be unable to remain in on the delivery day, you will be invited to collect your item(s) from your closest courier depot. The courier will automatically return your goods to us if they are not collected by you within 4-days, and will charge you a return delivery charge. Please note we are unable to change the delivery day once your item has been dispatched.

Inform Other In Your Household

If there is a possibility somebody else other than you might sign for your delivery at your delivery address, it is your responsibly to ensure that they are aware of the delivery terms and conditions. In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.

Disclaimer

We endeavour to fully inform you of delivery schedules however any dates we specify for the delivery of the goods are approximate only and we cannot be liable for any losses, costs, charges, or expenses caused by any delay for delivery of your item as this is sometimes outside our control.